Terms & Conditions of Sales

PART 1: GENERAL CONDITIONS FOR RENTING THE ESTABLISHMENT

ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor CALMANT Marie-Christine

Home: Winandchamps 2 A in 4890 THIMISTER-CLERMONT
Phone: +32499233440
Email address: lilotvert2022@gmail.com
Bank account: BE46 6301 2659 2436
VAT number: BE0774266569

The contract is a tourist rental contract. The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish their domicile in the rented property.

The establishment includes 4 accommodations with a respective capacity of 5, 2, 2, 2 people.
The 4 accommodations are located at Winandchamps 2 A in 4890 THIMISTER-CLERMONT
Accommodation 1: L'Îlot Vert – the cottage for 5 people
Accommodation 2: L'Îlot Vert – the Myosotis room for 2 people
Accommodation 3: L'Îlot Vert – the Fougère room for 2 people
Accommodation 4: L'Îlot Vert - the dome for 2 people

The tenant is required to respect the maximum capacity announced in the rental agreement. Any violation of this clause may result in the immediate termination of this agreement, at the tenant's expense, with the rental amount remaining permanently acquired by the lessor.

The tenant must arrive on the specified day and at the specified time. In the event of late or delayed arrival, the tenant must notify the landlord.

ARTICLE 2: TERMS AND CONDITIONS FOR CONCLUDING THE CONTRACT
The entire stay will be payableat the latest upon arrival . In the event of non-payment, the lessor reserves the right to debit the bank card given as a guarantee at the time of booking or to cancel the contract in accordance with the cancellation conditions accepted at the time of booking.

ARTICLE 3: LATE PAYMENT

Any amount owed by the tenant and not paid 7 days after its due date will automatically and without formal notice, for the benefit of the lessor, produce interest at the legal rate per month from its due date, the interest for any month started being due for the entire month.

ARTICLE 4: CANCELLATIONS – EARLY DEPARTURE – NO-SHOW

A. Cancellation by the tenant

Any cancellation must be notified by email to the lessor.
The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure (or act of God) for either party:

1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

B. Cancellation by the lessor

Any cancellation must be notified to the tenant by email.
The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure (or act of God) for either party:

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

C. Premature departure

The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.

D. No-show of the tenant

If the tenant does not show up within 24 hours of the arrival date stated in the contract:

the reservation becomes null and void automatically;
the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;
the lessor can dispose of his property.

ARTICLE 5: RESPONSIBILITIES – INSURANCE

A. Fire insurance

The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to the building and the rented furniture.

The tenant declares, after having checked, to be covered for such risks by his personal fire insurance (holiday insurance).

B. Family Civil Liability Insurance (private life)

The tenant declares that he is covered by Family Civil Liability insurance (private life).

ARTICLE 6: DOMESTIC ANIMALS

Pets are allowed with the owner's specific consent. They must be reported to the landlord. A possible additional charge may apply.

ARTICLE 7: USE AND OCCUPANCY OF PREMISES

The tenant undertakes to behave in a manner that is respectful of the residents and the environment in general (fauna, flora, various facilities, etc.). He/she shall use the rented property in accordance with its intended purpose and as a prudent and responsible person.

The tenant must return the property in the condition in which it was received. He is liable for any loss or damage to the lessor.

Lively parties such as student parties, panty burnings, dance parties, etc. are not permitted.

ARTICLE 8: COMPLAINTS

Any complaint must be sent to the landlord by email within 8 days of the end of the stay. Supporting documents must be attached.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located shall have jurisdiction.

ARTICLE 9: TRAVELER CONTROL

The lessor is entitled to check and record the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identity document (identity card or passport).

ARTICLE 10: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all of their clauses at the latest when booking online, when paying the deposit and/or the balance for the stay, or when taking possession of the establishment.

PART 2: GENERAL CONDITIONS OF ONLINE SALE VIA THE ORC

ARTICLE 1: PURPOSE
These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer's agreement to these terms and conditions. The customer has the option to save and print these general terms and conditions.

ARTICLE 2: OFFERS
All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are provided for informational purposes only and are not binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

ARTICLE 3: PRICE
The prices displayed at the time of booking represent the total price of the service sold, including taxes, fees, and other charges. Any additional charges will be clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

ARTICLE 4: RESERVATION
The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the booking process.

ARTICLE 5: RESERVATION PROCESS
Reservations made by the customer are made using the electronic reservation form available online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes the following steps up to validation: entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general terms and conditions of sale relating to the service(s) and, finally, validation of the booking by the customer.

ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The booking confirmation by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made as well as the address of the establishment to which the customer can submit their complaints.

ARTICLE 7: RIGHT OF WITHDRAWAL
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:
- accommodation other than for residential purposes (e.g. holiday accommodation),
- of transport,
- car rental,
- catering and services related to leisure activities.

ARTICLE 8: RESPECT FOR PRIVACY
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us is necessary for processing your reservation and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the reservation tool, online payment providers, and providers established in third countries. Particularly when paying online, the customer's bank details must be transmitted by the payment service provider to the establishment's bank for the execution of the reservation contract. We only use partners that guarantee a level of protection that complies with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify, and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your first and last name, address, and the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.